Policies

In order to provide the highest-quality services to our clients, we have established the following policies:

• Payment
  We accept cash, check or credit card payments.
  A 50 % deposit is due at the time of booking.  The balance is due not later than the first day of service.  Monthly invoicing is available for clients who book daily dog walks on an ongoing basis.
• Cancellations
  Refunds of deposits are typically applied to future services.
  For daily walks and other one-time services, 24 hour notice is required.  For pet sitting services, the cancellation policy is as follows:
  • With 10 days notice of cancellation, a 100 % refund credit of the deposit is given
  • With 7 - 9 days notice, a 50 % refund credit of the deposit is given
  • With 6 or less days notice, there is no refund available
• Holidays
  Our services book up quickly for peak holiday times.
  It is advisable to book as far in advance as possible for the busy holiday times: Thanksgiving, Christmas and school breaks.  There is a $ 5.00 surcharge for services provided on legal holidays.
• Same Day Service
  We can often provide short-notice emergency service.
  All services booked on the day the service is required are subject to a $ 5.00 surcharge.  Same-day bookings are not confirmed until you speak with a company representative, so please do not just leave a message or send an e-mail and assume that service will be provided.
• Keys
  Keys must be provided in advance of the service.
  Keys and alarm codes must be provided at the time of the booking consultation.  For ongoing clients, our office will securely maintain a copy of your keys.  There is a $ 15.00 charge for collection or drop-off of keys, if they are not provided at the time of the consultation.
• Service Refusal
  We reserve the right to refuse service.
  If we feel that the services requested are not in the best interests of either your pet or the pet sitter, Paws and Kisses reserves the right to refuse to provide service.
• Other
  Full policy details are included in the service contract.
  Your pet sitter will go over the service contract with you during your booking consultation. If you have any questions, please feel free to give us a call at (203) 922-2643 or drop us an e-mail.

Please see our Frequently Asked Questions (FAQ) page for answers to the most commonly-asked questions.

 

 

Things to Remember:

There is a lot of planning involved in going away, whether for business or pleasure.  In the flurry of activity, don't forget to take some time to ensure adequate preparations are made for your pet while you are away.  Below is a checklist of items to consider:

• Pet Food
  • Is there enough pet food in the house to cover all the days I will be away, PLUS an additional 2 or 3 days worth, in the event my return is delayed?
• Supplies
  • Is there enough kitty litter? treats? medications?
• Contact Information
  • Have I provided my up-to-date contact information to my pet sitter, including my location and contact numbers for while I am away?
• Emergency Contacts
  • Have I changed my Emergency Contact?  or has his/her contact information changed?  If so, have I provided updated information to my pet sitter?
  • Have I left contact information for my home maintenance providers (plumber, electrician, etc.) in case emergency repairs are needed?
• Veterinary Care
  • Have I provided a proxy form to my vet granting permission to my pet sitter to obtain emergency medical services for my pet, at my expense?
• Home Security
  • Have I changed the alarm codes or keys or changed other housekeeping details that will affect how (or whether) my pet sitter can do his/her job? 
• Other
  • Are there other details that my pet sitter needs to know in order to provide consistent pet care and home security while I am away?